Questions & answers
contact information
LetsGradeCards ATT: Lasse Work Book
Kærnehøjvej 66, 5260 Odense S
support@letsgradecards.dk
Home delivery! (See address above this): "Always send with
home delivery" - We only accept parcels from GLS. Shipments incl
PostNord, Bring, etc. are at risk of not being delivered correctly!"
Collapsible content
How to send to us
You must send us your order with GLS or deliver yours card/s in a Matraw store.
When you send with GLS, you must use the indicated parcel shop as "my merchant" or EVEN easier select our automatic ROUND/RETURN function, so that you don't have to think about whether you have entered the correct information. Use this function and a few minutes after your order has been placed, you will receive an automatic email from us with a QR code that you can show at your local GLS dealer.
LetsGradeCards ATT: Lasse Work Book
Kærnehøjvej 66, 5260 Odense S
support@letsgradecards.dk
lb@letsgradecards.dk
+45 93972112
Home delivery! (See address above this): "Always send with
home delivery" - We only accept parcels from GLS. Shipments with
PostNord, Bring, etc. are at risk of not being delivered correctly!"
When you make several orders with different submission types!
- Each service/submission type must have its own order!
- Be aware that on BULK(TCG) NOT must broadcast sports card/s! - You may, however, send both TCG and SPORT on the service type called "VALUE, VALUE+, VALUE-MAX & REGULAR"
- Orders containing several different shipping types may be met with a handling fee by LetsGradeCards ApS in extreme cases.
- Orders that contain several different shipment types will be invoiced for freight, for each shipment type, as different shipment types are handled individually by PSA, and thereby delivered and handled by LetsGradeCards ApS individually.
Can I send the package with GLS or PostNord home delivery?
Yes! - If you use GLS! (We recommend you use our automatic ROUND/RETURN function, which you can choose when you have to pay and choose your delivery method. This choice is also to get your card/s return with GLS! - You save time, money and trouble by using this optimized solution.
Shipments with all freight companies other than GLS cause delays in our processing of yours card/s. Use our QR return system to your advantage.
Do you give volume discounts?
-
- There is NO quantity discount on "Express" and "Super-Express"
- A 10% volume discount is given on these services;
- Value
- Value-Max
- Regular
- Value
- We have implemented an automatic solution on our website, which based on the number of card/s in your basket calculates your volume discount yourself! - you don't actually have to do anything at all.
- In some special cases, we make a good offer on one or more submission types - In these cases, the volume discount is waived! - There is never a quantity discount on special niche shipments such as booster packs, dual grade etc or Express and Super-Express. Here, the price is always fixed, regardless of how many card/s you buy
- You can see our volume discounts here - Place any card/s in your basket on the website to see your prices.
- If you send more than 150 TCG card/s or 100 SPORTS card/s per year? - Perhaps it is to your advantage to become a VIP customer at LetsGradeCards. If you are curious to know more, you can contact our support at support@letsgradecards.dk
| 0-9 card/s | 0% |
| 10+card/s | 10% (Of grading fee - insurance is not discounted!) - Does NOT apply to Express and Super-Express |
*This table does not apply in cases where LetsGradeCards ApS runs campaigns.
Can I buy several different submission types in the same order?
- No! - Orders with more than one submission type will be cancelled.
- We do this because card/s from different submission types came home individually - This means that if you were to make an order with Bulk (TCG) and VALUE (ALL CARDS) which are 2 different submission types, then your card/s not come home at the same time.
- This means that we have to send your card/s over several times - It is only possible for us to create tracking once on an order and therefore operational challenges will arise if you place an order where there is more than one submission type in your order - if you have questions about this, write to us at support@letsgradecards.dk
Can you explain the grading process?
- Pack yours card/s and send them safely, cf. ours packing guide!
- Access the website https://letsgradecards.dk and buy that quantity card/s you want to send to us.
- We receive yours card/s and takes a picture of your package. Your image is uploaded to your order, which you can see by logging into your customer portal.
- We key yours card/s in the correct submission system.
- Same card/s is carefully packed in the correct row rim.
- We will send you a link to a video documentation and a list of which card/s you have sent us when we are ready to send to PSA and always happens at the end of our process - it may therefore be 14+ days before you receive your documentation package! This always happens before ens card/s is sent for grading, but it may sometimes take some time before you receive your video documentation and an overview of the sent card/s.
- Once all our internal procedures for safe handling and documentation have been completed, yours will be sent card/s with UPS. If you have paid for insurance, it is yours card/s insured in this process.
- You can now find and follow your order on our tracking page! The page is automatically updated when changes are made to the PSA. Although some phases of PSA can vary in speed, this is completely normal when you are grading yours card/s. If there has been no change on our tracking page, there has been no change at PSA, but we assure you that your card/s have a good time!
- When equal card/s is received at LGC, from PSA, the website is updated again automatically! card/s after some time yours will be sent card/s back to you with GLS to the nearest parcel shop, or delivered to Matraws in KBH or Halmes-hule in Odense depending on your choice - You will be notified by email when your parcel is ready to be collected. Please be aware that if you have chosen a Matraws store to pick up yours card/s it can take up to 30 extra days before you receive yours card/s! - If you want fast delivery, always choose GLS!
- When your card/s sent from LGC, your order is updated with your tracking number - This triggers an automatic email to you, and you can also see your tracking number on your order via your customer portal.
How to pack yours card/s?
Can you hand in yours card/s physical?
You can hand in yours card/s with a number of our partners in different parts of the country. When using a business partner, please note that your order can be sent to LetsGradeCards ApS with GLS, at the customer's own risk. The processing time at LetsGradeCards ApS is longer when you use a business partner than if you send your order to us directly. You must always have placed an order when using a business partner. Our packing guide applies in all cases. https://letsgradecards.dk/pages/pakke-guide
Packages must always be delivered to a business partner during the store's opening hours.
LetsGradeCards (Vejle) - (Only by appointment - contact our support)
- Hjulmagervej 9F, 7100 Vejle
Matraws (Copenhagen)
- Admiralgade 20, 1066 Copenhagen K
Halmes Cave (Odense)
- Søndergade 7A, 5000 Odense C
@Cards (Copenhagen)
- Sankt Peders Stræde 49,1453 Copenhagen K
@Cards (Aarhus)
- Irma Pedersens Gade 150, 8000 Aarhus C
LetsGradeCards, sends a receipt as confirmation of receipt of an order when received at our operating location.
How do I know that you have received my package if I send without tracking?
- When a package is received, a picture of your package is taken and uploaded directly to your order! - Log in to your customer portal to see your picture!
- If you have any questions or think we have received your package but have not uploaded a picture, you are very welcome to contact our support staff at support@letsgradecards.dk
What is the difference between TCG, Value, Value+, Value-MAX & Regular?
The difference is the speed of how quickly you get yours card/s return. There is also a difference in how expensive the same card/s must be when they are graded before you are "upcharged" - (see what upcharge means further down this page!) - These speeds are ONLY estimates and NOT guarantees. PSA can change their estimated delivery times at any time without notice!
- TCG Bulk = 300$/card/s after grading and takes an estimated 6+ months for delivery.
- Value = 500$/card/s after grading and takes an estimated 6+ months for delivery.
- Value+ = 500$/card/s after grading and takes an estimated 3-4 months for delivery.
- Value-MAX = 1000$/card/s after grading and takes an estimated 2½-3½ months to deliver.
- Regular = 1500$/card/s after grading and takes an estimated 2-3 months for delivery.
* Are the same card/s worth more than the max declared values mentioned here, you should expect to be "upcharged" to a higher service tier!
How do I know how far mine card/s has entered the grading process?
See our tracking page here:
The tracking function updates itself automatically every time there is a change at PSA.
When mine card/s is graded, how do they get to my house?
Return card/s sent by GLS to the parcel shop selected when ordering. It is possible to change this by agreement with LGC.
If a delivery method of Matraws or Halmes-Hule has been selected when ordering, then deliver the same card/s here (Remember delivery can take up to +30 days) - Change of choice from Matraws/Halmes cave to GLS will incur an administration fee of DKK 100.
If you have chosen to use our QR-Round/Return system, parcels will normally be sent to the recipient's nearest parcel shop, unless otherwise agreed.
How much does it cost to get your degree card/s?
It varies from service type to service type.
| Shipment type | Starting price (Without insurance) |
| TCG Bulk | DKK 185 per card/s |
| Value | DKK 215 per card/s |
| Value+ | DKK 380 per card/s |
| ValueMAX | DKK 500 per card/s |
| Regular | DKK 610 per card/s |
If you buy 10 or more card/s you receive a 10% discount. This discount is waived in periods when there are offers for one or more services.
What is top-up?
- Do you send, for example, a card/s in which in its graded form is worth 1500$ on a bulk service where the maximum declared value is 500$, there is a chance of being "upcharged" - it doesn't always happen, but there is a chance of it.
- As part of our trading conditions, you agree that if you are covered by Upcharge, that this bill will also be accepted. It is part of the premises that are subject to us as a company in order to be an authorized dealer at PSA. We will of course document your extra costs and the grade of your included cards via email.
Why do you have to grade yours card/s?
- It's not a MUST, but it's a good idea.
- It often increases the value in a card/s, especially if the card is in good condition.
- It protects and preserves the condition / quality it has now.
Which ones card/s can you grade?
- In principle, you can grade everyone card/s, but it is not certain that all card/s will increase in value.
- Rare card/s, with popular names is always a good rule of thumb regardless of whether you collect pokemon card/s, sports card/s or card/s such as marvel or garbage pail kid card/s. A rare one card/s is in our view one card/s, where you know that not many have been produced card/s, such as secret rainbows or "case hits" from sports are always card/s you know are not produced in the same quantity as ordinary ones card/s – these card/s should be graded and preserved.
- We grade from time to time card/s, because they have a special personal meaning for us. It could be card/s that we've had since we were kids, or maybe because we collect a certain player or pokemon. For example, we have a special love for Pikachu. Not all Pikachu card/s are worth so much that it makes financial sense to grade them, but we do it anyway because it's fun and because it's for our private collections.
Are you insured when you send the same card/s?
- card/s which is stored physically at LetsGradeCards ApS or a hotspot is insured via the customer's own contents insurance. Call your insurance company to find out more about your policy.
- Insurance in all transport situations (incl. GLS) and when your card/s is at PSA can be purchased here: https://letsgradecards.dk/collections/forsikring
- card/s at PSA is insured, via the insurance you purchase on our website, and is calculated per card/s. This means that you have purchased insurance of DKK 1000 on your entire order with 10 card/s, insured each card/s for DKK 100 at PSA. Should an injury occur to your/yours card/s at PSA, you are compensated at fair market value, however up to your sum insured per card/s.
- If you use our "QR - Return/Return" system, it is required that you can document the contents of the package and that you are in possession of your receipt from GLS, which you receive when you hand over your package.
How much does shipping cost?
- You must pay to send yours yourself card/s TO us, or hand in yours card/s at one of our hotspots! - You can choose to buy a label (ROUND/RETURN) directly through us. The prices are similar to what you would pay at GLS, but you don't have to think about whether you have entered the correct information - we have done that for you!
- Do you choose to get yours card/s return with GLS when they have been processed, it costs from DKK 50 and rises in line with GLS's shipping prices based on your total package weight.
- If you choose to receive your order back at a hotspot, such as at Matraws, you still pay return freight corresponding to the price to GLS, as this payment goes to LetsGradeCards ApS for the time and costs the company has to deliver your package physically for you at a hotspot. (Note that the processing time for this choice is significantly longer than sending and receiving your orders with GLS)
Do you have the right of cancellation?
- As long as the same card/s is in our possession, you have full right of return on all yours card/s.
- If you choose to regret some of yours card/s or cancel your order, you must pay return shipping of DKK 50.
How am I sure you don't run with all mine card/s?
We are official dealers at PSA - This honor is based on years of experience, trust and a good reputation in the hobby! - To become an official dealer with a grading company, you have to go through various background checks! - Rely on LetsGradeCards, PSA itself does it - If you are still in doubt, ask every customer who has graded card/s through LetsGradeCards - This is probably the best "legit check" and blue stamp you can get!
See our official PSA-Dealer approval on PSA's own website here:
https://www.psacard.com/dealers/search (in the name field, search for us by company name (LetsGradeCards)
Check out our trustpilot page here:
https://dk.trustpilot.com/review/letsgradecards.dk
When will you ship again?
As a rule, we only send card/s when we have a large enough volume for it!
* Value = 60 card/s before we ship
* Value+ = 30 card/s before we ship
* Regular = 5 card/s before we ship
Volume is critical to the LetsGradeCards business model! - This means that in periods with a low connection from the hobby there can be longer waiting times! - However, this also means that in periods of high connection, that your card/s will be sent as soon as they can, and also before the given weekends as described above this section!
Special shipment types such as (but not exclusively) Reholder, Booster Packs, Dual-Grading etc. are available on our website all the months when the Nordic Card Show has a physical event in Denmark.
Nordic Card Show in 2025:
* October
Other events we will participate in in 2025:
SweCard 2025:
* May
PokeFyn:
* August
NBA - TradeDays
* 07.06.2025
* 04.10.2025
How am I sure you're not mixing mine card/s together with someone else's if we ship the same card/s?
It is noted EXACTLY which order we send card/s in. We always know that card/s No. 1 belongs to customer x and card/s number 100 belongs to customer y. The second PSA receives ours card/s, everyone will be card/s assigned a certificate number that you find on your license plate. This number is a "unique identifier" where there is only one of each. No matter how many of the same card/s sent in, we know exactly where in our order your card/s is located. With the certificate number, it is easy to find which one card/s there's yours, and which one card/s there is someone else's. On this point, PSA are incredibly professional and even have a very strict and fixed process to process ours card/s so they don't mix together.
What are sub-grades?
- Sub-grades are the four below the grade which are always load-bearing when looking at the overall condition of one card/s.
- Sub-grades consist of:
- The corners.
- The edges.
- The surface.
- The centering.
Are there always sub-grades on mine card/s when they get home from grading?
- At PSA, the answer is always NO - they do not offer this.